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Service Station

0a5df61027f2495eb4c34b1fef4354deCNPC has a nationwide network of sales terminals. By the end of 2020, we had 22,612 service stations in 31 provinces, municipalities, and autonomous regions as well as Hong Kong SAR in China,serving more than 10 million client-times a day on average.

These stations provide gasoline, diesel, kerosene and lubricants in urban and rural areas, and along trunk roads and expressways. In 2020, among a total of 425 newly built service stations, 404 became operational.

Convenience Stores and Services

We launched the "uSmile" brand in 2008 for the integrated operation and management of our convenience stores. The smile design shows our service philosophy and quality in the sales business.

Now we operate more than 20,000 "uSmile" convenience stores in some provincial capitals, coastal cities and municipalities, with increasing customer recognition and satisfaction of the uSmile brand. Based on the sales system and network of conventional stations, we build smart stations which provide one-stop services by leveraging the Internet-based Big Data, Cloud, the Internet of Vehicles (IoV), the Internet of Things (IoT), and mobile payment. Services include vehicle decoration, inspection, insurance agency, and maintenance. More than 1,000 commodities are available in convenience store inside station. Customers can choose to pay online by their pre-paid fuel cards, WeChat, or Alipay, and then pick their purchase at the nearest service station, where they can also send and receive parcels, book tickets, withdraw money, and pay utilities charges, etc.

Card Services

CNPC's Refueling Card System (RCS) is a massive IC card application project across different systems and regions. In this project, CNPC works with ICBC (Industrial and Commercial Bank of China) to electronically retail oil products, providing a better and more convenient customer experience.

The RCS has been put into operation in 32 provinces, municipalities and autonomous regions.

Our Kunlun pre-paid fuel card can give the card owners quick and convenient access to refueling services. In 2014, the Kunlun pre-paid fuel card was recognized as the "Most Reputable Brand" at the 5th Prepaid Card Industry Summit of China.

In addition, our service website is available throughout China. We have also built an integrated "one-stop" service platform that provides consultation services, information enquiry, card loss register, complaint, and suggestion to Kunlun card holders.

In 2019, we launched Kunlun ETC cards, which can also be used for payment at our service stations, in corporation with China's Ministry of Transport and ICBC.

Kunlun ROC Centers

Our Kunlun ROC (Rapid Oil Change) centers provide customers with a quality oil change service as well as efficient professional testing, car wash and maintenance services.

We have established ROC centers in all major cities of China, and set up the "Home of Oil-change Workers" clubs. Local taxi drivers regularly gather to participate in club activities. Corporate and individual members can take part in the club's "Automobile Mechanics' Craftsmanship Competition" and other events, at which they learn more about lubricants and automobile repair.

We have established outlets in Beijing, Daqing, Lanzhou, Dalian, and Chongqing. All these outlets provide emergency assistance in a short range of 3-5 kilometers.